Senior Complaints Resolution Officer – HYBRID

Senior Complaints Resolution Officer - HYBRID


Financial Services

£40,000 - £45,000


* 35 hour week

* Paid overtime

* Annual bonus

* Pension 5%, increasing to 7.5%

* 25 days holiday, rising to 28 (plus stats and option to buy/sell 5 days)

* Income protection

* Life assurance

* A huge range of additional flexi-benefits and staff discounts

* Study support



Are you the proud owner of a DB qualification (G60/AF3/AF7/AwPeTr, or equivalent) and possess an inquiring mind?

Have you previously worked in either complaints, file-checking, or as a paraplanner?

We have a superb opportunity for a Senior Complaints Resolution Officer to work within a high-profile business. This is a hybrid role working 2 days from home, with offices just outside of Leeds and great transport links (bus and rail). The role will also provide development for the individual; additional responsibility to support the existing Manager, allowing them to focus on other areas of the business.

DB qualification (G60/AF3/AF7/AwPeTr, or equivalent)

Core areas within the role include:

  • Conduct investigations into complex complaints, using FCA DISP and FOS guidelines
  • Calculate and pay redress to clients
  • Liaise with FOS, where required
  • Report to Senior Management regarding DB complaints
  • Escalate advice or compliance issues, as required
  • Deputise for Complaints Team Manager


Know someone who the above job would be a perfect fit for?

REFER THEM …and receive £250 when they start in their new role!

Are you interested?

Click to apply today!

Apply now