Mon-Fri 35 hours, (office based initially with hybrid option available), 26 days holiday plus stats, bonus, 10% pension, 4xDIS, PMI, flexible benefits, opportunities to progress, study support, free parking.
Do you see yourself as a ‘people person’?
Do you excel in providing superb customer service, ideally in a B2B environment?
This is THE opportunity for you!
Our Client is a high profile, Financial Services business who has an immediate requirement for several Adviser Support Consultants, to work on a full-time basis 35 hours per week. Hours will be either 8-4pm, 9-5pm or 10-6pm Monday to Friday. The role will be office based initially (west of Newcastle) and has the option of hybrid working, after an initial training period.
Responsibilities will include:-
Assisting advisers with their day-to-day Payment and/or system related queries
Investigating and owning through to resolution where issues arise
Meeting SLA’s which include;
– Right First Time 95%, Queries resolved within 48 hours 95% and Calls Answered 95%
Provide excellent customer service to our Advisers and support staff, both reactively and pro-actively
Deal with inbound queries from all Advisers and AR’s relating to uploading business onto our Point-of-Sale system or issues in relation to missing payments
Provide technical processing for Advisers when dealing with investment valuations
Maintain a high-quality record for data protection purposes
Co-ordination of remedial training identified through repetitive questions and observation
Help Advisers increase business levels by offering support in the sales process
Adhere to company and FCA standards relating to data protection, GDPR, legality and financial crime
Provide additional ad-hoc support to the Leadership Team when required for administration tasks such as team rota, Management Information, inbox management, workflow administration and webinar co-ordination
Must have experience in volume call handling, ideally B2B (business to business)
Experience within a contact-centre and or/Financial Services/regulated environment is preferred
Confident and clear communication skills
Great attention to detail
Excellent problem-solving ability – must be able to obtain resolution and complete task